Case study
CG Plumbing — the office I built for my own trade
Plumbing & heating · Saffron Walden
I run CG Plumbing, a plumbing business in Saffron Walden — and I'm also the one who built the systems that run its back office. Nothing here is a demo; it's what my own business runs on every day:
- A phone answerer that picks up when I can't, qualifies the job, and books it in — instead of a missed call and a voicemail nobody returns.
- Quotes and invoices that get drafted for me, not typed up after a long day.
- Overdue invoices that get chased automatically, so I'm not the one sending awkward reminder texts.
- Recurring care-plan billing that collects itself by Direct Debit.
- Job and van-stock tracking that keeps costs and pricing straight without a spreadsheet.
I built this because I needed it, not to sell it. If your business has the same leaks, that's exactly what the audit is for.
Why there are no numbers here yet
We're deliberately allergic to AI hype, so we're not going to hand you a made-up "hours saved" figure. The systems above are real and running — the phone answerer, the job app, the auto-chase, the care-plan billing all operate in CG Plumbing today. What we don't have on record yet is a clean, measured before/after number we'd be comfortable publishing. Once we do, this page gets updated with it — not before.